How to buy online at www.JoyeriaMayer.com

1) As you will see below, buying at www.JoyeriaMayer.com is very simple. When making your first purchase, you must register on the web with your data. Once registered, just by entering your account, you can make all the orders you want, without having to give all the information in each order. In addition, you can change the delivery address in any order, have an order history, etc.

2) Now, you just have to place your order, indicating the form of payment and shipping information. Any discount or promotion, if any, would be applied automatically. At all times, you will be informed of the total cost of the order, as well as the shipping costs (normal shipping: 4.95 euros - urgent shipping: 9.50 euros - shipping Europe: 9.50 euros - shipping rest of the world: 10 , 90 euros).

3) After completing the steps of your order correctly, we will proceed to send it to you with the utmost urgency. We will notify you by email when your order leaves our premises.

- All items carry the I.V.A. included in the price. Any sale to the Canary Islands, Ceuta and Melilla (it is considered an export) is exempt from VAT. In these cases, a refund of 21% added VAT will be made, by the same payment method that the customer has used. Also in these cases, a detailed invoice is sent. In any case, the shipping costs always carry 21% VAT (service provision).

- If your order exceeds 100 euros, the shipping is free (only in Spain and Portugal).

- The types of payments accepted are: credit or debit cards (Visa, Mastercard, ...), cash on delivery (+ € 2.50 cash on delivery), prior bank transfer and Paypal. Remember that the bank transfer may take a day or two to become effective.

- A simplified invoice (ticket), where the merchandise of the complete order is detailed, accompanies each expedition.

- Bank Transfer Account number: ES98 0238 8102 700600220796 - Banco Santander,  Fernando J. Mayer Segade.

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 Payment and shipping methods
 

* Estimated time in working days.

Once your order is placed, it will be processed (handling and preparation of the shipment) within a normal period of 1 day and no longer than 2 business days. The time it takes the products to reach their destination is determined by the chosen transport service (normal or urgent), and logically, the location of the destination. Although any mishap that may arise during the shipment is foreign to us, we assume the commitment to give security and speed to your orders.

All our products are shipped perfectly wrapped for gift, and are packaged safely and correctly to avoid the deterioration of them in the course of shipping. Before the delivery is made, they are reviewed to try to guarantee an adequate reception of the same.

In case of receiving the package with signs of having been manipulated or beaten, indicate it on the delivery note of the carrier and check the merchandise in the presence of it: do not sign the delivery note without having indicated these incidences, despite verifying that, indeed, your order It is in perfect condition.

Check the received shipment and check that it corresponds to the delivery note / ticket.

In case of any problem or incident, please contact us, through our mail info@joyeriamayer.com or our telephone 981 582 536.

Returns

Are you not convinced by what you bought? Don't worry: we accept returns within 30 days from the date of your purchase for a refund of your money, or exchange for an item from our store.

To make a return, you only have to wrap the item you want to return and send us a certified shipment with that item to our address. You can write us an email to info@joyeriamayer.com (or a note within the shipment with the return) with any clarification or indication you wish to make to us. Once we receive your return, we will refund the amount to your original payment method within 2 - 3 business days (the shipping amount will also be refunded in the cases determined in our Conditions of Use). If it is an exchange, we will send you a new shipment with the item you want.

Any questions you have, please contact us.

Buying at www.JoyeriaMayer.com is very easy!